Anyone looking for a digital agency rarely has a design problem. They have a process running on paper, in a spreadsheet or three times in parallel. That is where we start.
At some point someone made a spreadsheet to hold something that would otherwise be lost. It works, so it grows. Four years later three departments depend on it and nobody dares delete a column.
Not licence fees but time. Someone transfers data by hand, someone checks it, someone asks back because two versions are circulating. It appears in no cost centre and is still the largest item.
We look at how the process actually runs today, not how it should. Then we replace the piece that eats the most time. One piece, not everything at once, because otherwise nobody keeps up.
ANALYSE // EIN TAG
A day in the business where we watch instead of presenting. Afterwards one page states where time is lost and what the shortest route is to making it stop.
UMSETZUNG // KLEIN
Usually the answer is a small internal tool or an interface between two systems you already have. Rarely a new platform, and when it is, we say so plainly.
AUSSEN // ANGESCHLOSSEN
When enquiries come through the website they should land where they are processed, not in a mailbox someone works through by hand. That is where website and process belong together.
Digital strategy as a presentation. A slide deck of focus areas reads well and changes nothing. We would rather start with one process that actually runs differently in four weeks.
Rolling out large standard software. That needs consultancies with twenty people and a year. If your case looks like that we say so and name someone who does it.
And social media and performance marketing. For others the term digital agency includes that, for us it does not. We build what comes after, once someone actually gets in touch.
Our usual starting point. Keyword data for Austria, as of August 2026
If two of these four apply to you, that one day on site is worth it. Afterwards you know where it jams, even if you have nothing implemented.
The entry point is a day on site with one page of findings, at a fixed amount stated beforehand. What follows depends on what we find. A website falls within our usual 2.500€ to 8.000€, an internal tool we bill by effort.
For a web agency the website is the goal. In these projects it is one part of it for us, often not even the most important. If your problem is a spreadsheet three departments depend on, a new design does not help.
No. Others include that under digital agency, we do not. We build what comes after, once someone actually gets in touch. For campaigns we are happy to recommend someone who really does that.
No, and we explicitly advise against it. We first replace the piece that costs the most time and see whether it holds. Changing everything at once brings three months of chaos and often less than before.
No, in Vienna. For the observation day we travel there because that has to happen on site. After that coordination runs over video, and for handovers we come again. We do not pretend to be around the corner.