For the small changes that otherwise sit for months. A new phone number, someone has left, a holiday notice. You write one line, we do it, you get told when it is live.
Not because it is hard but because nobody owns it. The change takes four minutes but it is on no list, so nobody does it. After six months nobody notices it any more either.
A wrong number costs every call that never arrives. An employee who left a year ago and still sits on the team page costs credibility. You only notice both in what fails to happen.
You write one line by email, we do it within a working day and send the link back. No ticket system, no login, no quote for four minutes of work.
AUFTRAG // EINE ZEILE
No interface, no portal, no form with required fields. You write what should change, we ask if something is unclear and tell you when it is live.
KONTAKT // EINE PERSON
The same person who built your site or took it over. The difference shows in what you do not have to explain, and with small changes that is most of the work.
ABRECHNUNG // MONATLICH
A monthly package of hours you can draw on. That removes the hesitation to call about something small, and that hesitation is exactly why sites go stale.
Not a maintenance contract. Updates, backups and response times are a separate matter in a separate document. Support is what comes after that, namely the content.
Not a substitute for a rebuild. When a site fundamentally no longer fits we say so instead of patching it in small steps for years. Twenty small fixes cost more than one clean rebuild.
And not support for sites we do not have full access to. If a previous provider grants only limited access we can do plenty but promise nothing. We settle that up front, not during the first urgent change.
The terms of our own support
We go through these four points with you once a year without being asked. It takes twenty minutes and almost always finds something.
We work with a monthly package of hours whose size you set. The amount is fixed in advance and cancellable monthly. The point is that you can call about something small without first thinking about a quote.
Small changes within one working day, larger ones by arrangement. You write one line by email, we ask if something is unclear and come back with the link once it is live. No ticket system and no login.
Yes, provided we get full access. We look at the installation first because otherwise we cannot commit to anything. If a previous provider limits access we settle that before the first urgent change, not during it.
No. Maintenance is the technical side, updates, backups and response times, and it sits in its own contract. Support is the content, the new phone number and the holiday notice. Most businesses need both and book them separately.
Then nothing happens and you pay for availability. That is exactly why once a year we go through your site unprompted and come back with what we found. It takes twenty minutes and almost always finds something.